Shipping policy

How we ship

  • We partner with vetted suppliers who pack and ship orders directly from their facilities.

  • Orders may ship in separate packages if items come from different warehouses.

Processing time

  • Typical processing: 1–3 business days (Mon–Fri, excluding holidays).

  • Pre-orders/backorders will show an estimated ship date on the product page or in your order email.

Transit time & carriers

  • Standard domestic delivery: 3–7 business days after dispatch (estimate only).

  • Carriers may include USPS, UPS, FedEx, or DHL—selected automatically for speed and reliability.

  • Tracking numbers are emailed when a label is created; allow 24–48 hours for scans to appear.

Shipping rates

  • Calculated at checkout based on weight, destination, and carrier rates.

  • Any free-shipping promotions will be clearly labeled on product pages or at checkout.

Shipping area

  • United States (contiguous 48 states).

  • For AK/HI, U.S. territories, APO/FPO, or international addresses, contact support@portpilot.store for availability and a quote.

Address accuracy

  • Please confirm your shipping address at checkout. We aren’t responsible for delays or losses due to incorrect or incomplete addresses.

  • Once an order is processing, address changes may not be possible.

Order changes & cancellations

  • Orders move quickly to our supplier network. We cannot guarantee cancellations or edits after submission. Email support@portpilot.store ASAP and we’ll try to help.

Delivery issues

  • Marked “delivered” but not received: check with household members, neighbors, and your carrier first. If not found within 48 hours, email us.

  • Damaged in transit or missing items: email support@portpilot.store within 72 hours of delivery with photos of the product and packaging so we can open a carrier/supplier claim.

Batteries & chargers

  • Some products contain lithium batteries. Carriers may apply special handling (e.g., UN3481). This can affect routes and transit times.

Returns—where to send

  • Most returns are supplier-direct and require a Return Merchandise Authorization (RMA) from us before you ship. Email support@portpilot.store to request an RMA.

  • In select cases, we may ask you to send the item to Port Pilot for quality inspection (spot-check) before it moves to the supplier:

    Port Pilot
    6412 Brandon Ave #152
    Springfield, VA 22150

  • Returns sent without an approved RMA may be refused. For eligibility, timing, and who pays return shipping, see our Return & Refund Policy.

International duties & taxes (if offered)

  • Duties, taxes, and import fees are the customer’s responsibility and are not included in our prices unless stated otherwise.

Force majeure

  • Weather, carrier backlogs, customs, or other events outside our control may extend delivery times.

Questions
support@portpilot.store